OwnDit™ Shipping Policy

At OwnDit™, we aim to make sure your order reaches you safely and as quickly as possible.

1. Delivery Time

Orders are delivered using Aramex Store-to-Door courier services.

Our estimated delivery time is:

8–11 business days

Delivery times are estimates and may vary depending on your location, courier operations, public holidays, weather, unforeseen circumstances or other events outside of our reasonable control.

2. Order Processing

Orders are processed and prepared for dispatch after payment has been successfully received.

Once your order has been dispatched, you will receive the available tracking information so that you can follow your delivery.

3. Courier Delays

OwnDit™ relies on third-party courier services, including Aramex, to deliver orders.

While we work to ensure your order is dispatched correctly and on time, OwnDit™ cannot guarantee that the courier will always deliver within the estimated 8–11 business day period.

Courier delays may occur due to circumstances outside our reasonable control. Where a delay occurs, we will reasonably assist with tracking the parcel and communicating with the courier where necessary.

Nothing in this policy limits any rights or remedies you may have under applicable South African consumer law.

4. Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address and contact information.

OwnDit™ cannot be held responsible for additional costs or delays resulting from incorrect, incomplete or outdated information supplied by the customer, to the extent permitted by law.

5. Failed Delivery Attempts

If the courier is unable to complete delivery because nobody is available, the address is incorrect, access is unavailable, or the customer cannot be contacted, the courier may arrange another delivery attempt or alternative collection arrangements.

Additional delivery charges may apply in circumstances where a new delivery is required because of information or circumstances attributable to the customer, where permitted by law.

6. Lost or Damaged Parcels

If your order appears to have been lost or damaged during delivery, please contact us as soon as possible with your order number and relevant details.

We will assist with the appropriate investigation with the courier and, where applicable, provide the remedy required by South African law.

7. Public Holidays & Unforeseen Events

Business days exclude weekends and South African public holidays.

Delivery may take longer than the estimated timeframe during periods of unusually high demand, public holidays, severe weather, natural disasters, strikes, courier disruptions or other circumstances reasonably outside of OwnDit™'s control.

We will make reasonable efforts to keep customers informed where we become aware of significant delivery disruptions.

8. Contact Us

If you have questions about your delivery or tracking information, please contact us through the customer-support details provided on our website.

OwnDit™
South Africa